Conditions and policies

Note that the masculine gender includes the feminine gender (vice versa), just as the singular includes the plural (vice versa), unless otherwise specified.
We have chosen to operate this way in order to make it easier to read.


The general conditions govern the use of this platform. This platform is owned by Stomaltern inc. and operated by Stomaltern inc. and these employees. By using it, you indicate that you have read and understand the terms of use and that you agree to abide by them at all times.

Use of the Stomaltern platform
By agreeing to use the platform, you warrant that you are the age of majority in your territory of residence or are the legal guardian of a dependent. You also agree to give truthful information. You will respect the terms and conditions of use issued by Stomaltern for all products and services offered. Note that Stomaltern can make updates by modifying the various policies already in place at any time. It is your duty to read these policies. We consider acceptance of updates to anyone who continues to use the platform. In the event that you do not agree to the update to be carried out, you can contact us for details or decide to terminate your account.

Intellectual property
All content published and made available on this platform is the property of Stomaltern. This includes, but is not limited to images, texts, logos, documents, downloadable files and anything that contributes to the composition of this platform.

User contributions
Users can view the following information:

  • Pictures
  • Videos
  • Audience comment

Users can post the following information:

  • Pictures
  • Videos
  • Audience comment
  • By posting publicly on the Platform, you agree that you will not act illegally or violate the acceptable terms of use listed in this document.

Users cannot:

  • Sell products on the platform
  • Make solicitation on the platform
  • Give and / or suggest medical advice (anyone who takes advice from a member of the platform other than our healthcare professionals, will do so on their own accord and cannot hold Stomaltern responsible for any repercussions. Our teleconsultation platform is reserved for medical advice, which is why it is strictly not recommended to take advice from members and those regardless of whether these members are in the health sector, otherwise we are not responsible for the repercussions). Social networks (chat section) only allow you to get in touch with and rub shoulders with people going through the same situation.

When you create an account on our platform, you agree to the following:

  1. that you are solely responsible for your account and for the security and confidentiality of your account, including passwords or sensitive information attached to that account.
  2. All personal information you provide to us through your account is current, accurate and truthful and you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our platform illegally or if you violate the acceptable terms of use.

Sales of goods and services
This document governs the sale of goods and services made available on our platform. The goods and services related to this document are the goods and services that are displayed on our platform at the time you access it. This includes all products listed as out of stock.
All information, descriptions or images that we provide about our goods and services are described and presented with the greatest possible precision. That being said, you agree to purchase these goods and services of your own free will.

Sold by third parties
Our platform may offer goods and services from third-party companies. By agreeing to use these goods and services, you assume all responsibility and understand that we are not responsible for anything that happens on the third party’s site and that you must comply with its policies. However, Stomaltern only does business with companies that are trusted and qualified in their field of expertise.

Information security
Stomaltern mainly adheres to recognized practices with regard to the transmission of data on the platform, to the platform and out of it. However, we cannot guarantee the confidentiality of communications or data transmitted on the platform, towards the platform and leaving it. Reading of the contents is at your own risk, we do not guarantee the compatibility of computer systems. you are responsible for keeping your computer system secure from trojan horses, malicious code and any other type of viruses that may affect your use and your system, as we will not be held responsible for any virus, affect or damage irregular use of this platform.

We accept the following payment methods on this platform:

  • Mastercard credit card
  • Visa credit card
  • American express credit card
  • Discover Credit Card

When you provide us with your payment information, you confirm to us that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment information, you confirm that you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or any of our terms of service, we reserve the right to reverse your transaction.
Goods and services will be invoiced in full when ordering.

All of our recurring subscriptions will be automatically billed and renewed until we receive a notification that you want to cancel the subscription.

Transport and delivery
When you make a purchase on our platform, you agree to provide a valid email and delivery address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will refund the amount you paid. You acknowledge that you are responsible for monitoring your method of payment. While our goal is to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances. Please read the delivery policy.

Limitation of Liability
Certain errors or omissions could appear on the platform and these even though we can update the information as much as possible. Stomaltern assumes no responsibility for these inaccuracies.

As a user, you assume all responsibility for the cost, cause of action, damage or expense resulting from your use of this platform or your violation of any of the provisions set out in this document. while indemnifying all employees or managers against any formal notice, costs of any kind, any type of penalty and those which follow a breach or violation of any kind on your part.

Applicable laws
This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.
For EU residents, GDPR is the applicable law generating this document. In the event of a conflict between any provision of this document and the GDPR, the GDPR rules will prevail.

If, at any time, one of the provisions provided for in this document proves to be incompatible or invalid under applicable law, these provisions will be null and void and will be declared from this document. All other provisions will not be affected by laws and the rest of the document will still be considered valid.

These and terms may be amended from time to time in order to maintain compliance with the law and for any changes in the way we operate our platform and the way we expect users to be listed on our plate – for me. We advise our users to check these terms and conditions from time to time to ensure that they are notified of any updates. If necessary, we will notify users by email of changes subject to these terms or will post a notice on our platform.

Please contact us if you have any questions or concerns. Our contact details are:

Last updated: November 24, 2021